Arbeiter - Niedersachsen

Requirements:

• • Processing customer enquiries and problems in the area of IT support
• • Recording and documentation of customer information and support tickets
• • Initial contact and first analysis of technical problems
• • Providing solutions and instructions for frequently occurring problems
• • Escalating complex cases to second level support
• • Monitoring systems and performing basic maintenance tasks
• • Updating knowledge bases and creating instructions for customers
• • Ensuring a professional and friendly customer service experience
• • Tracking and monitoring customer satisfaction
• • Assisting with the installation and configuration of software and hardware

Responsibilities:

• • Expertise in IT systems, networks and hardware
• • Excellent communication skills, local language and English (written and verbal)
• • Good problem solving and analytical skills
• • Customer orientation and friendly interaction with customers
• • Time management and prioritization skills
• • Willingness to learn and ability to undertake continuous professional development
• • Ability to work and collaborate in a team